Refund Policy

1. The free trial comes first

Every account starts with 7 days of full access and no credit card. This exists specifically so that nobody ends up paying for something they have not already tried on their own website. We ask for payment details only when you decide to continue.

2. When we refund

We will refund in full, without argument, in these cases:

• Duplicate or accidental charge. Billed twice, or billed after cancelling — refunded as soon as we see it.
• The service was materially broken. A significant outage or defect that we could not fix within a reasonable time, covering the affected period.
• Billed after cancelling. If you cancelled and the charge went through anyway, that is our error.
• Unauthorised charge. Someone used your card without permission — tell us and we will refund and investigate.
• First paid invoice, within 14 days. If your first month after the trial genuinely did not work out and you tell us within 14 days of that first charge, we will refund it. Once each account.
• We discontinue the service. Any prepaid unused period is refunded pro-rata.

3. When we do not

Being clear about this now avoids a worse conversation later:

• Part-used periods after the first invoice. Cancel mid-month and you keep access to the end of the period; the fee is not pro-rated back.
• Yearly plans after the first 14 days. The yearly price already reflects a discount for committing. Choose monthly if you want the flexibility.
• Credits already spent on +Bot. The AI did the work and it cost us to run. Contact forms never spend credits, so there is nothing here to refund on those.
• "We forgot to cancel." We email before each renewal. If the renewal was very recent and genuinely unused, write to us anyway — see section 5.
• Accounts terminated for breach of the terms of service.
• Problems you have not raised with us. Free setup assistance is included on every plan. If a form is not collecting, or your email is not sending, tell us and we will fix it — that is the service, and we cannot fix a problem we were never told about.

4. How to request one

1. Email info@mybotplus.com from the address on the account.
2. Include the invoice number or the charge date, and a sentence on what went wrong.
3. We reply within 2 working days.
4. Approved refunds go back to the original payment method within 5–10 working days, depending on your bank.

You do not need to phrase it in any particular way and there is no form. An email saying what happened is enough.

5. Where the policy does not fit

Policies cannot anticipate everything. If your situation is not covered above and you think a refund is fair, write and say so plainly. We would rather settle something reasonable than win a technical argument with a former customer.

6. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback takes months, costs both sides fees, and results in the account being suspended while the dispute runs. An email to us is faster in nearly every case.

7. Cancelling

Cancel from your dashboard in a couple of clicks. There is no retention call and no email you have to write. You keep access until the end of the period you have paid for, and your leads can be exported at any point before then.

8. Statutory rights

Nothing in this policy limits rights you have under consumer law in your country. Where local law gives you a stronger right to a refund than this policy does, that law applies.

Related: Terms of Service · Privacy Policy · Pricing